You can create a profile in the Lucy app if you:
Are at least 18 years old
Are a resident of Singapore
Own a compatible smartphone (iOS 9 or above for an iPhone, Android 7.0 or above for an Android device)
Have a personal email address and mobile number
Possess intermediate English language skills.
Signing up on Lucy is easy and really quick, it should take you no more than 2 minutes.
To set up your Lucy profile:
Download the Lucy app from Apple App Store or Google Play Store and click Get Started to create a Lucy profile
Enter your email address and click Confirm
Choose a six-digit PIN to be entered each time you log in to the Lucy app and click Continue
Repeat the PIN to confirm
Create a profile by confirming your country of residence as Singapore and click Continue
Enter your mobile number and click Continue
Enter your First Name. Ensure that it matches your photo identification
Enter your Last Name. If you do not have a Last Name, leave this field empty, and click Continue
And you're IN!
If you have any issues while signing up, you can reach out to our customer service here and we'll get right on it. We're here to help!
Can I access Lucy from my desktop/laptop?
No, currently you can access Lucy via our mobile app only.
How do I make changes/update the details of my Lucy profile?
You can edit and make changes to your Display Name, Login Email Address and PIN.
To update the details of your profile, follow the steps below:
Login to your profile on the Lucy app
Tap on the menu bar icon on the top left to display a list
Select Settings from the list
Tap the option Profile & Login and make the necessary changes
Lucy does not charge you for keeping your basic account open even when it is not in use.
However, if you would like to close your profile, go to the 'Settings' option in the menu, click on 'Profile & Login' button and select 'Close Lucy Profile'.
When you close your account, you will have to indicate where you want to transfer your money. Confirm that the details and the amount of transfer are correct. Also, note that when you close your profile, your automatic debits are also cancelled.
Do you have more questions?