7 March, 2021 by
sharonmathews789

What if I forget my login PIN?

You can reset the login PIN by accessing your Lucy app. Click on the Forgot Your Pin button on your PIN screen. You will then receive a reset link in your registered email address that you can access to create the new login PIN.  

How to change my login PIN?

You can reach out to our customer service here and we'll get right on it. We're here to help!


What if I forget my email address?
You can reach out to our customer service here and we'll get right on it. We're here to help!

Can I open a Lucy account if I live outside Singapore?

Unfortunately not. You can only become a customer if you’re a Singapore resident at the moment.
However, Lucy will be expanding to more countries soon. Join our waitlist so that we can notify you when that happens.


Safety recommendations while using Lucy

To protect and avoid the misuse of your profile and personal data, please keep in mind that:

  • We will never ask you to prove your identity on behalf of other individuals or companies. 

  • As the Lucy owner, only you should create and have access to your login details. 

  • Do not send your ID or passport to unknown or unverified recipients.

  • We will never ask for your account details or PIN codes outside the Lucy app. Never provide this information on an external website or app, even if it looks similar to Lucy.

If you ever feel in doubt, have received a suspicious request from a third party, or think your Lucy login may be compromised, please do not hesitate to contact us.



 Do you have more questions?

sharonmathews789 7 March, 2021
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